We want you to love our products, but more than that we want you to love us. Our returns policies below are simple and designed with that in mind.
If there is a fault or issue:
If you’ve changed your mind:
You’re entitled to return the unopened product to us within 14 days of receipt. We’ll still refund you if it takes up to 30 days though. We’re nice like that. Contact email@example.com for details. To be eligible for a refund the product must be returned in the same condition that you received it in. For recurring orders we will still accept returns but will apply a charge of £15, which is the costs that our fulfilment centre will charge us.
If you don’t like the product:
We want to help you not just like but love the product. Contact us at firstname.lastname@example.org and we’ll try to help you make them work for you.
We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.
If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.